Service & Support
Service, Maintenance & Remote Support
Service plan, preventive maintenance, remote support, PACS, and MRI room audio.
What we do
Equipment, service, and software from a single team, serving hospitals, imaging centers, clinics, and veterinary practices.
Refurbished Equipment
Tested, inspected ultrasound systems and contrast injectors, ready for clinical use.
Repair & On-Site Service
Fast diagnosis and repair to minimize downtime in your department.
Preventive Maintenance
Scheduled PM, calibration, and performance checks with full documentation.
Parts
Probes, boards, heads, displays, power supplies, cables, and more.
PACS & Workflow Integration
RADinfo SYSTEMS PACS, DICOM connectivity, and worklist setup.
Trade-Ins & Upgrades
Trade in aging equipment toward a refurbished upgrade.
MRI Room Audio Support
Troubleshooting and support for existing MRI-compatible patient audio and communication systems, including patient headphones, music systems, and the intercom between the control room and the scanner room.
X-ray & Digital Radiography Service
Service and support for existing X-ray and digital radiography systems, including troubleshooting, preventive maintenance, and detector/workstation support.
Service Plan
For ultrasound systems and contrast injectors. This plan is quoted per system based on your equipment and needs. Contact us for a quote.
PM Service Plan
- Scheduled preventive maintenance
- Calibration & performance checks
- Repair labor and parts available under plan
Recommended Preventive Maintenance
Regular PM helps keep imaging equipment safe, accurate, and ready for patients. Here's what a typical PM visit covers.
Ultrasound
All supported ultrasound brands
- Annual preventive maintenance and performance evaluation
- Electrical safety and leakage-current testing
- Phantom-based image-quality checks of the system and each transducer
- Probe inspection: cable, connector, housing, and lens
- Cleaning and air-filter service
- Control, display, and peripheral function checks
- More frequent checks for high-volume or endocavity use
Contrast Injectors
Medrad® Stellant® CT, Spectris Solaris® EP MRI, and MRXperion® MRI
- Annual preventive maintenance
- Mechanical inspection and internal/external cleaning
- System error-log review
- Volume, pressure, and flow calibration with performance verification
- Electrical safety testing (leakage and ground continuity)
- Final functional checkout
Intervals follow the manufacturer's recommendations; high-use systems may need more frequent service.
Multi-Vendor Support
Remote Support & PACS Administration
Expert help without waiting for a site visit, plus PACS administration on your terms.
Remote Support for Supported Systems
Remote diagnostics and troubleshooting for ultrasound, contrast injectors, PACS, and imaging IT across major manufacturers.
Multi-Vendor PACS Support
Remote support across multiple PACS software vendors, not only RADinfo SYSTEMS.
Your PACS Administrator
SMRT serves as your dedicated PACS administrator: user management, worklists, routing, storage and archive monitoring, upgrades, and vendor coordination.
PACS Admin Assist
Backup and overflow help for your in-house PACS administrators when workloads peak or staff are out.
Teleradiology Support
Technical setup and support for teleradiology connectivity and workflows, including image routing, remote access, and system integration.
Need remote help?
Tell us about your system and we'll follow up.
Request Remote SupportStart a Remote SessionTeleradiology support covers technical connectivity and workflow only; SMRT Solutions does not provide radiology interpretation services.
Prepay Remote Service
Remote service requires prepayment of the first hour by credit/debit card or PayPal before the session begins.
Contact us for the current hourly remote service rate.
- 1Submit a support request or call (504) 655-0629
- 2We confirm your issue and rate
- 3Prepay the first hour below
- 4We connect via TeamViewer
Additional time is billed afterward via Joist invoice.
Authorized RADinfo SYSTEMS ResellerPACS Support & Authorized RADinfo PACS Reseller
Go filmless with an affordable PACS that works with the modalities you already have. We handle selection, installation, and ongoing support.
PowerDR PACS
Storage, viewing, distribution, archiving, and disaster recovery.
Micro PowerPACS
Compact PACS for clinics and imaging centers that scales as you grow.
PowerDR Cloud
Cloud-hosted PACS with no on-site server to buy or maintain.
RIS & Teleradiology
Scheduling, worklists, and remote reading on one platform.
DICOM & Worklist Integration
Modality worklist and DICOM connectivity with your RIS or HIS.
Installation & Support
Setup, training, and responsive ongoing support.
How it works
Tell us about your equipment
Share your modality, make and model, and what you need: a system, service, PACS, or parts.
Get an assessment & quote
We review your needs and send a clear, custom quote.
Install, maintain & support
We deliver and install, then keep your equipment running with ongoing service.